Frequently Asked Questions
Everything you need to know about working with WebLaunch Agency
PRICING & PACKAGES
How much does a website cost?
Our Essential Package starts at $1,500 and our Complete Package starts at $5,000+. All pricing is transparent with no hidden fees. We also offer payment plans to make professional web design accessible to small businesses.
Do you offer payment plans?
Yes! Essential Package can be split 50/50 (deposit + completion). Complete Package offers a 3-payment plan. We believe professional web design should be accessible to growing businesses.
Can I upgrade from Essential to Complete Package later?
Absolutely! We can upgrade your package at any time. You'll pay the difference and receive all Complete Package benefits, including extended support and additional features.
What's the difference between Essential and Complete packages?
Essential Package ($1,500) includes everything you need to get online: 6-page website, mobile optimization, lead generation, local SEO, and Google My Business setup. Complete Package ($5,000+) adds advanced branding, professional copywriting, 6 months support, hosting, and unlimited revisions for 30 days.
Are there any hidden fees or ongoing costs?
No hidden fees ever. Essential Package clients can add hosting separately. Complete Package includes 1 year of hosting. After that, hosting is optional at competitive rates.
What if my budget is less than $1,500?
We occasionally offer special promotions for new businesses. Contact us to discuss your specific situation we may be able to work with your budget or suggest a phased approach.
TIMELINE & PROCESS
How long does it take to build my website?
Essential Package: 2-4 weeks | Complete Package: 4-8 weeks. We'll give you an exact timeline during your strategy call based on your specific requirements and our current workload.
What's your process like?
Simple and stress-free! Week 1: Strategy & Planning. Week 2-3: Design & Development. Week 3-4: Review & Revisions. Week 4: Launch & Training. You'll receive regular updates throughout the entire process.
What if the project takes longer than expected?
We stick to our timelines, but if delays occur on our end, we'll communicate immediately and may offer compensation. Most delays are due to client feedback/content delays, which we'll help you avoid.
What if I need my website faster?
We offer rush service for urgent projects. Rush delivery typically adds 25-50% to the project cost but can reduce timeline by up to 50%. Contact us to discuss your deadline and we'll see what's possible.
How much input do I have during the design process?
Lots! We start with a detailed strategy call, present designs for your feedback, and include revision rounds. Complete Package includes unlimited revisions for 30 days. Your success is our priority.
Can you work with my existing timeline/deadline?
We'll do our best! Let us know your deadline during the strategy call and we'll tell you if it's achievable. Rush service is available for tight deadlines.
TECHNICAL QUESTIONS
Do I own my website when it's done?
Absolutely! You own everything we create - website files, content, images, domain, and hosting accounts. No strings attached. You're never locked in with us.
What if I don't like the design?
We work closely with you throughout the design process to ensure you love the result. Essential Package includes 1 revision round. Complete Package includes unlimited revisions for 30 days.
Will my website be secure?
Absolutely. All websites include SSL certificates, security best practices, and regular updates.
Can I update my website myself after it's done?
Yes! We build user-friendly websites and provide training. Complete Package includes a 1-on-1 training session. You'll be able to update content, add photos, and make basic changes easily.
Will my website work on mobile phones and tablets?
Yes! All our websites are mobile-responsive and optimized for phones, tablets, and desktops. We test on multiple devices to ensure perfect functionality across all screen sizes.
Can you work with my existing domain and hosting?
Yes! We can work with your existing domain and hosting setup, or help you get new ones. We'll make recommendations based on your needs and budget.
How fast will my website load?
We optimize all websites for speed. Most of our sites load in under 3 seconds. Fast loading is crucial for both user experience and search engine rankings.
BUSINESS & SERVICES
Do you work with businesses outside Minnesota?
Yes! While we're based in Saint Paul, Minnesota, we work with businesses nationwide. Most of our process is virtual, and we're experienced at managing remote client relationships.
Can you help with my existing website or do I need to start over?
We offer both! We can redesign your existing website or build from scratch. During our strategy call, we'll assess your current site and recommend the best approach for your goals and budget.
Can you help with SEO and Google rankings?
Absolutely! All packages include basic SEO setup. We also offer ongoing SEO services for $300/month. Local SEO is included to help you rank for "[your service] + [your city]" searches.
What industries do you specialize in?
We specialize in fitness & wellness, local services (plumbers, contractors, etc.), professional services (coaches, consultants), and creative entrepreneurs. However, we work with all types of small businesses.
Do you provide content writing?
Yes! Complete Package includes professional copywriting. Essential Package clients can add copywriting for $250 per page. Good copy is crucial for converting visitors into customers.
Do you design logos and branding?
The complete package includes advanced branding (logo, colors, fonts). Essential Package clients can add logo design for $300. Professional branding helps you stand out from competitors.
What about social media integration?
We integrate your social media accounts and can set up social media feeds on your website. For ongoing social media management, we can recommend trusted partners.
SUPPORT & MAINTENANCE
What support do you provide after my website launches?
Essential Package includes basic support for technical issues. Complete Package includes 6 months of VIP support with priority response, unlimited questions, and regular check-ins.
Do you provide website maintenance?
Yes! We offer Site Care Plans starting at $50/month for ongoing maintenance, updates, backups, and security monitoring. Complete Package includes basic maintenance for 6 months.
What if I need changes after the website is complete?
Small content updates are usually free. Larger changes are billed at $75/hour. Complete Package includes 6 months of support for most changes. We're always here to help your business grow.
What if something breaks on my website?
We provide emergency support for all clients. Complete Package clients get priority response. Most issues are resolved within 24 hours. We stand behind our work.
Can you help with hosting?
Hosting is included with Complete Package for 1 year. Essential Package clients can add hosting or we'll help you choose the best hosting provider for your needs.
Do you design logos and branding?
The complete package includes advanced branding (logo, colors, fonts). Essential Package clients can add logo design for $300. Professional branding helps you stand out from competitors.
Do you provide training on how to use my website?
Yes! All clients receive basic training materials. Complete Package includes a 1-on-1 training session where we'll show you how to update content, add photos, and manage your website.
WORKING TOGETHER
What do you need from me to get started?
Just your vision and goals! We'll guide you through everything else. We provide questionnaires for content, help with photos, and make the entire process as easy as possible.
What if I don't know what I want my website to look like?
That's what we're here for! We'll ask about your goals, target customers, and preferences, then create designs based on what works best for your industry and business type.
What if I need changes after the website is complete?
We focus on business results, not just pretty designs. No $15,000 agency fees, no 6-month timelines, no tech overwhelm. Just websites that work as hard as you do, delivered fast and affordably.
What if I don't have photos for my website?
No problem! We can help you plan a photo shoot, recommend photographers, or source professional stock photos that fit your brand. Good photos make a huge difference.
Can I see examples of websites you've built?
Absolutely! Check out our portfolio page to see real websites we've built for businesses like yours. We're proud of our work and happy to share client results.
Do you guarantee your work?
Yes! 100% satisfaction guarantee. If you're not happy with your website, we'll make it right. We also guarantee our timelines and stand behind the quality of our work.
Still Have Questions?
We're here to help! Get answers from a real person who understands small business.